Send your support enquiry to Vertabyte Tech Limited. Include the product name or a brief description in the subject line so we can understand your request.
Tell us what happened
To help us investigate, please include:
- The software product and the task you were trying to complete.
- A description of the issue, including any error message.
- The steps that led to the problem and whether it happens again.
- Your device, operating system and browser or app version, if relevant.
A screenshot can be helpful. Remove personal, student, financial or other confidential information before sending it.
Keep your information safe
Never send passwords, authentication codes, payment card details or complete customer or student records. If your issue involves sensitive information, describe the problem without including that information.
Product enquiries
For questions about our school management software or Computer-Based Testing (CBT), email us with your organisation’s requirements. We can discuss the solution and how to get started.
Privacy questions
For questions about information shared with us, use the same email address with “Privacy enquiry” in the subject. Our website privacy notice explains how we handle corporate website enquiries.